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Problem sending email with Sendgrid and an application

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Hello,

I have an application installed on my virtual machine that when a support ticket is created it will send an email to a support staff member, however I cannot get the application to connect to sendgrid via smtp it gives me an access denied error

My email service is hosted with microsoft office 365 and would like to be able to use my an account i have created on my hosted exchange server with windows azure. however it also gives me an access denied error.

Is there any reason why smtp would be blocked to sendgrid or even office 365 

Thanks 



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