Hi,
A vm was migrated to my account from another companies on prem system as part of an acquisition. On this VM I can not get the Azure Backup Agent to install.
Here is an excerpt from the error log c:\windows\temp\obinstaller0curr.errlog:
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12/0120:34:45.76110launchsetup.cpp(111)NORMALStarting Azure Backup installation process
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12/0120:34:45.76110launchsetup.cpp(114)NORMALDirectory Path for SetupLaunchScreen : F:\3d73019bc4402f7327129c2893c9
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12/0120:34:45.76110launchsetup.cpp(122)NORMALPath for SetupLaunchScreen : F:\3d73019bc4402f7327129c2893c9\1033\CBPSetupLaunchProcess
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12/0120:34:45.76110launchsetup.cpp(140)NORMALLPCommandLine :
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12/0120:34:45.76110launchsetup.cpp(141)NORMALnCommandshow : 1
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12/0120:34:45.76110setuplaunchscreen.cpp(99)NORMALIn CBPlaunchProcess.dll
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12/0120:34:45.76110setuplaunchscreen.cpp(114)NORMALcommandline :
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12/0120:34:45.76110setuplaunchscreen.cpp(401)NORMALUI mode Launch Wizard
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12/0120:34:45.77610setupwizard.cpp(1448)NORMALIsPatchingRequired: ProductVersion of packaged msi : 2.0.8673.0 Current installer version : 2.0.9052.0
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12/0120:34:45.77610launchscreenhtml.cpp(177)NORMALCLaunchScreenHtml::LaunchSetupWizard :Setup is launched in WAOB context
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12/0120:34:45.77603miscellaneousutils.cpp(1229)NORMALVCRedist2012 is already installed (Product Code is {{2EDC2FA3-1F34-34E5-9085-588C9EFD1CC6}})
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12/0120:34:45.77610setupwizard.cpp(1177)NORMALVCRedist 2012 is already installed on the box.
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12/0120:34:45.77610progressdialog.h(49)[0000000000372010]NORMALInitializing OnInitDialog()
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12/0120:35:45.77410launchscreenhtml.cpp(572)WARNINGProcess for Managed Setup Wizard failed with exit code -532462766
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12/0120:35:45.77410launchscreenhtml.cpp(573)WARNINGFailed: Hr: = [0x80004005] : GetExitCodeProcess returned exitcode -532462766
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12/0120:35:45.77410launchscreenhtml.cpp(454)WARNINGFailed: Hr: = [0x80004005] : Encountered Failure: : lVal : launchScreenHtml->RunSetup(sourceLocation,false)
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12/0120:35:45.77410launchscreenhtml.cpp(393)WARNINGThread failed with exit code -2147467259
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12/0120:35:45.77410launchscreenhtml.cpp(394)WARNINGFailed: Hr: = [0x80004005] : GetExitCodeThread returned exitcode -2147467259
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12/0120:41:12.80610setuplaunchscreen.cpp(72)WARNINGFailed: Hr: = [0x80004005] : Encountered Failure: : lVal : launchScreenHtml.LaunchSetupWizard(pExit, silent,lpCmdLine,isVenusInstallation,bUninstallSet)
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12/0120:41:12.80610setuplaunchscreen.cpp(402)WARNINGFailed: Hr: = [0x80004005] : Encountered Failure: : lVal : LaunchWizard(&exit, false, hInstance, lpCmdLine, nCmdShow,venus_install,bUninstallSet)
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12/0120:41:12.80610launchsetup.cpp(150)WARNINGFailed: Hr: = [0x80004005] setup.exe returning
Using this document: https://t.co/SCdn20r11X
I found the iaasvmprovider service is not installed. I figured that was the problem, but am unable to find a manual way to install it.
Also it does not matter if I install the backup agent manually or from the Azure control panel.
Thanks in advance!
Paul