Can't create VM getting "User failed validation to purchase resources"

Hi,

we are trying to create a VM, but we are getting this error:

"{"error":{"code":"ResourcePurchaseValidationFailed","message":"User failed validation to purchase resources. Error message: '{\"ErrorDescription\":\"[\\\"Direct purchase account not found for user id XXXXXXXXXXXXXXXX or Azure subscription id xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.\\\"]\",\"CultureInvariantErrorCode\":\"BadRequest\",\"ActivityId\":\"xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx\"}'"}}"

We have double checked the CC info, it's valid, can't seem to find anything else that's missing on the account.

Any ideas?