I have a linux Virtual Machine on West US.
It was working with no problem. This VM only host a MySQL Database for some very low traffic webapps (websites).
Today, one customer calls in asking me why the website wasn't working. I tryied to SSH or directly connect to the DB with no success. No event logs or anything interesting on any of both portals. No email nor alert was received.
Tried to create a support ticket but it will cost me $39 / month, just for asking why the VM that is supposed to work doesn't and I don't think that's fair.
The suscription got plenty of $ left, that's not a problem. I restarted the VM, same issue. I can't even ssh into it.
I scaled up, just in case, because it was configured as a A0 Shared Core 768mb instance.
So, what are my options ? What can I do. I read the azure notifications and there is a VM maintenance planning but it's for Saturday 11, it's Friday 03 today.
Any guidance will be really appreciated. My biggest concern is that various websites went down, no alert whatsoever (from azure pov everything is operating normal) I cannot ssh, restart doesn't work and I see no log/event registered/recorded. Is this normal with azure? What can I do to a) fix this issue asap, b) be sure it doesn't happen again (at least be notified somehow to avoid having a customer call in)
Thanks, really appreciate any help. Don't know what to do.