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MSP looking at offering hosted desktop via Azure

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Good afternoon all, I run a small Managed Service Provider in the UK and we are looking at ways of offering our customer base a complete hosted desktop service, to remove their need for local infrastructure.

However I am finding Azure pricing and models a little complex to understand and wondered if anyone can answer a few questions for me.

Lets say for example we have this client:

13 x users

13 x Office 2013

5 x Sage Accounts 

100Gb of Data (Word/Excel/Sage Databases)

13 x Email user (using Office 365 Exchange Online)

What do we actually need to provision for this company?

13 x VM's ?

13 x RDS SPLA Licenses ?

13 x Office SPLA Licenses ?

1 x AD Server ?

What is the cost for this? Assuming the client machines are all to be 2GB of RAM

I realise this is pretty basic info, but let me know what I need to find out/think about.  If possible I would like to work this theoretical scenario out fully.

p.s. why does no one answer the Azure support line? I have called every day for a week with no answer and no call backs when I leave messages.


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