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Paid VM disappeared - due to Autoscale + manual start probably

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I created 3 Ubuntu VMs which are load balanced and used as one Cloud service (http/https).

I enabled the Autoscale feature on the cloud service, and set it at Minimum 2 VMs, max. 3, and increment +1 when CPU reaches 60-80%. Since the setup is not live yet, the cpu setting would never be reached yet.

A while later, I needed to login to the one VM which was stopped/deallocated by the autoscale feature. To make sure the VM wouldn't be directly shut down after I started it, I changed the autoscale feature to Minimum 3 + maximum 3. Right after saving that setting (the new setting was still "running" / not yet fully propagated), I went to the Virtual Machines overview page, and started the VM. Then I saw the VM status changing to "starting..." for about 5 seconds, then browsed away from the page, and when I came back to the VM overview page, there were only 2 VMs shown! The one I tried to start disappeared. Also, I haven't been able to connect to it by SSH.

I looked at various places in manage.windowsazure.com just now (6 hours later), to see if I could still see a reference to this VM. I can in various places:

  • Virtual machines > Disks: shows the VHD, and says "attached to: myVMName"
  • Cloud service > Autoscale: says 2 CPUs are active, 1 inactive
  • Cloud service > Autoscale: says it reduced my costs by 33%
  • Settings > Usage: says I have 3 cores active (weird, autoscale says 2 + 1 inactive)

Can someone from the Azure team contact me? I can email the xml logs as can be found in the management website, and/or provide account details.

p.s. It would've been great if there was a bug report / contact us option in the management site btw.


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