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Can't Connect to the VM's

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So i have 2 vms hosted on the Azure site, i can't connect nor ping them.  Also i have a site thats hosted on those machines thats not working either.  The vms say that they are up and running, but can't connect to them.  Anyone else have this issue before? i've tried creating a ticket, they told me i dont have support. tired ordering support got error messages, its just been hell the past few hours. 

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